Dermstore
DermStore Store Description
DermStore Customer Service
| Mail Address |
3721 Electro Way Redding, CA 96002 USA |
| service@dermstore.com | |
| Phone |
1-800-213-DERM (3376) 1-310-683-0950 |
| Fax | +852 2811 5138 |
DermStore Payment Methods
DermStore accepts the following payment methods:
 |
American Express | Bank Card | |
| COD | Carte Blanche | ||
| Cyber Cash | Diner’s Club | ||
|
Discover | JCB | |
|
MasterCard | |
Money Order |
| PayPal | |
Personal Check | |
| Purchase Orders | Store credit | ||
|
Visa |
DermStore Shipping Information
FREE Standard shipping on all domestic orders
FREE FedEx 2nd Day Air on orders over $100.00 to contiguous U.S.
Delivery to the contiguous U.S. States |
||
| $0 - $99.99 | Standard Shipping | FREE! / 2-11 business days |
| USPS Priority | $6.95 / 2-7 days | |
| FedEx Ground | $6.95 / 2-7 days | |
| FedEx 2-Day | $12.95 / 2 days | |
| FedEx Overnight | $29.95 / 1 day | |
| $100.00 and Over | Standard Shipping | FREE! / 2-11 business days |
| USPS Priority | FREE! / 2-7 days | |
| FedEx Ground | FREE! / 2-7 days | |
| FedEx 2-Day | FREE! / 2 days | |
| FedEx Overnight | $24.95 / 1 day | |
Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories | ||
| USPS Priority Mail | FREE! | 4 - 9 business days |
| FedEx 2nd Day Air | $24.95 | 2 - 3 business days |
Delivery to Canada | ||
| USPS to Canada | $5.95 | 10 - 30 business days |
| UPS International | $34.95 | 2 - 6 business days |
| UPS Standard (Under $100.00) | $29.95 | 5 - 10 business days |
| UPS Standard ($100.00 and over) | FREE | 5 - 10 business days |
International Delivery | ||
| USPS International | $19.95 | 10 - 60 business days |
| UPS International | $69.95 | 7 - 10 business days |
DermStore Return Policy
As part of our commitment to customer service, DermStore offers a fair return policy. If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of receiving the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of DermStore.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund.
Also, to ensure that your returns are received by DermStore, please make sure to add insurance to your parcels through your preferred mail delivery service.
Shipping fees are only eligible for refund when the original items were either shipped incorrectly by DermStore or damaged. All other shipping fees are nonrefundable.
Perfumes are only eligible for return if damaged during shipping. If approved, returned perfume products will be compensated for the value of the product with a DermStore gift card. Perfumes should be returned via USPS.
Shipping costs are non-refundable.
To receive authorization for a return, please contact Customer Service by dialing our toll-free number at 1-800-213-DERM (3376) to process returns on domestic orders or 1-310-683-0950 for international orders. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service at 1-800-213-DERM (3376). Our hours are Monday through Friday 8am- 5pm Pacific time.
Ship returned items to:
DermStore
Attn: Returns
3721 Electro Way
Redding, CA 96002
DermStore Customer Service Representatives are here to answer any questions you might have. Please call us
Monday-Friday 8-5 pst and we will be happy to assist you.
Customer Service
1-310-683-0950